User Deletion
Note
This is an informational page for Zendesk user deletion. This should never be done manually and only as part of automations, unless specifically stated by another process.Zendesk Global
This process relies heavily on custom deletion scripts to work. Please review the following projects so you can better understand the automation/scripting aspect of all this:
Criteria for standard deletion
The following criteria is used to determine user deletion:
- The user is not associated to an organization
- The user is not suspended
- The user was created over 3 years ago
- The user has not logged in for the last 3 months
- The user is not a GitLab controlled end-user
User deletions
Everyday at 0045 UTC, the User Deletion project will locate the first 1000 users to delete. They are deleted via batch jobs (100 at a time).
Zendesk US Government
This process relies heavily on the ZD-SFDC sync and custom deletion scripts to work. Please review the following projects so you can better understand the automation/scripting aspect of all this:
Criteria for standard deletion
For users not controlled via the ZD-SFDC sync and who are not protected, we delete them daily. For users within Zendesk that are found to meet this criteria, the scripts delete them (unless they have non-closed tickets under them).
User deletions
Every day at 0045 Pacific, the User Deletion project will locate the first 500 users to delete.
For those without non-closed tickets:
- They are deleted via batch jobs (100 at a time)
For those with non-closed tickets:
- They are simply ignored for the time being
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